Ordering process

1. Initial enquiry

• Contact us by phone, email or the enquiry form with project details: product type, dimensions, finish, quantity and site location.

• Provide any drawings, photos or inspiration. We can arrange a site visit if required.

We review specifications and produce a detailed quotation including materials, fabrication, finishing, lead time and delivery.

upon acceptance of quotation if required we will schedule for one of our surveying teams to attend site to accurately measure project for fabrication.

check notes to be aware of prior to templating

• all cabinetry fixed permanently, end panels fixed (any change in cabinetry after template newbury marble would not be accountable for inaccuracy

• appliances on site (any cut out specification will need to be considered for positioning and size by our Templaters )(appliances not on site on surveying could result in error of judgement on size and positioning)

  (the customer/ end user would be responsible for the accuracy of information provided at this point and not the responsibility of Newbury Marble Limited )

• sign off required on Templating
  ( our templaters will confirm specification custom to your order, potential joint positioning and finished order detail. at this point we will require a signature from the account holder/ end user)

Technical review and approval

• For bespoke items, we prepare technical drawings or templates for your approval.

• We review specifications and produce a detailed quotation including materials, fabrication, finishing, lead time and delivery

• Revisions are made until you sign off. Work does not proceed without final approval.

• Confirm acceptance by email. A deposit may be requested; only to avoid the delay in shipping the stone slabs in to stock. if we have your stone in stock we will not request deposit. (the deposit is only requested to assist our clients in the timely manner of delivery of stone.

• Order confirmation includes agreed specification, confirmed lead time and expected delivery window.

• Full balance will be made payable before fabrication can begin. shortly after templates have been received and reviewed.

5. Manufacturing

• Materials are procured and production scheduled. We monitor progress and maintain quality checks throughout fabrication.

• Any unavoidable delays are communicated promptly with revised timings.

6. Finishing and inspection

• Finished items undergo a final inspection against the approved drawings and our quality standards.

Delivery and installation

• We coordinate delivery to site, with options for kerbside delivery, offload assistance or full installation by our installation team

• Site access and any required permits should be confirmed prior to delivery. Our installers follow safe working practices and leave the site tidy.

8. handover
   
   warranty
   (all our produce is inclusive of warranty periods of 30 years)

   any issue in the integrity of installation will be accountable by Newbury Mable Limited for a period of 1 year after installation. any visit there after may incur a remedial fee payable.

Our standard lead time from receipt of order to delivery is 7–10 days. This timeframe covers order confirmation, precision cutting and finishing, quality inspection and secure packing to ensure your stone arrives in perfect condition. We monitor each stage closely to meet deadlines and will communicate promptly if any circumstance affects delivery. For large or bespoke projects please

For large or bespoke projects please contact us in advance so we can confirm exact scheduling and accommodate your requirements.

Natural stone is quarried directly from the earth and retains unique, inherent variations in colour, pattern and texture that develop over geological time, offering durability and a natural patina that can evolve with age and weathering; by contrast, manufactured stone is produced from engineered mixes—typically cement, aggregates and pigments—or cast composites, designed to replicate the appearance of natural stone while providing greater uniformity, lighter weight, predictable performance and often improved resistance to staining or frost. Natural stone demands careful selection for structural suitability and may require sealing and specialised installation, whereas manufactured stone allows tighter quality control, easier handling and more consistent sizing and colour batches, making it generally more cost-effective and versatile for large-scale or repeatable architectural application

Natural stone brings enduring beauty and functionality to kitchen worktops and bathroom surfaces, offering exceptional durability, heat resistance and longevity that withstand daily use; its unique veining and colour variations create a timeless aesthetic that improves with age, while its natural density provides hygienic, easy-to-clean surfaces when properly sealed. Stone choices such as granite, marble and quartzite deliver superior scratch and stain resistance compared with many man-made materials, and they tolerate high temperatures from cookware and hair styling tools without damage. Beyond performance, natural stone is a sustainable option when sourced responsibly, with low embodied energy in processing

Quartz stone manufactured for kitchen worktop applications combines engineered durability with refined aesthetics: composed of approximately 90–95% natural quartz bound with high-performance resins and pigments, it offers exceptional hardness, non-porosity and resistance to stains, scratches and impact, while allowing for a wide range of colours and veining that mimic natural stone; its low maintenance—requiring only mild detergent and periodic sealing of joins—alongside heat resistance and hygienic properties makes it ideal for busy kitchens

Newbury Marble provides scalable manufacturing and installation for large commercial projects, using advanced production technology and experienced project management to meet tight schedules and complex specs. We collaborate with clients and consultants on bespoke material selection, digital templating, coordinated logistics and on-site support, ensuring consistency, cost transparency and sustainability compliance. Integrated processes and dedicated account teams let us adapt to changing requirements, reduce risk and deliver high-quality finishes across multi-site rollouts and high-volume contracts.